Finance managers should avoid discussing customers with auto dealership sales personnel before it’s time for the finance-and-insurance presentation, according to Michael Eagle, longtime dealership general manager who is now president of MaxPVR.
“I don’t want to be prejudiced by the sales associate’s perspective,” he says. “I prefer to do my own F&I interview at the sales associate’s workstation, get the desired information directly from the guest and create the proper guest…
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